Remote Technical Specialist

1 day ago


Makati City, National Capital Region, Philippines beBeeSupport Full time ₱6,000 - ₱7,200

Technical Support Specialists provide remote assistance to resolve technical issues and improve customer satisfaction. This role involves reviewing and updating support tickets, troubleshooting problems, and documenting resolution steps.

Key Responsibilities:
  • Manage and update support tickets for efficient tracking.
  • Troubleshoot technical issues and document resolution steps.
  • Communicate effectively with customers to address their needs.
  • Contribute to creating and improving knowledge base materials.
  • Stay up-to-date with company tools and services.
Qualifications:
  • Minimum 150 Mbps internet speed and reliable setup.
  • Experience in technical support, preferably remote.
  • Strong written/verbal communication and troubleshooting skills.
  • Familiarity with Google Suite, Microsoft Suite, and CRM systems.
  • Attention to detail, problem-solving abilities, and a team-player mindset.
Benefits:
  • Work from Home
  • Paid Time Off
  • Opportunities for growth and promotion
Job Function:
  • Information Technology
  • IT Services and IT Consulting


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