Customer Service Coordinator

21 hours ago

Caloocan City, National Capital Region, Philippines beBeeLogistics Full time A$18,000 - A$24,000
Job Overview

This role involves working closely with customers and logistics partners to coordinate deliveries efficiently, while maintaining a strong focus on providing outstanding customer service.

The ideal candidate will be customer-focused and comfortable working with spreadsheets, order tracking, and e-commerce systems.

Key Responsibilities:
  • Sending order confirmation and thank-you emails to customers outlining delivery or pick-up expectations
  • Liaising with customers to provide clear, timely updates on furniture delivery timeframes
  • Coordinating and creating a weekly logistics spreadsheet for interstate deliveries
  • Working closely with warehouse and logistics partners to ensure efficient and accurate dispatch of orders
  • Assisting with pre-orders by tracking expected arrival times and scheduling deliveries accordingly
  • Tracking, monitoring, and following up on deliveries to ensure timely completion
  • Maintaining accurate records of delivery schedules and customer interactions
  • Providing administrative support related to logistics and customer service
Requirements
  • Previous experience in customer service, logistics, or e-commerce operations
  • Experience with Shopify or similar e-commerce platforms
  • Strong written and verbal communication skills
  • Highly organised with excellent attention to detail and record keeping
  • Comfortable using spreadsheets for delivery coordination
  • Ability to multitask and prioritise in a fast-paced environment

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