Client Success Manager
18 hours ago
Are you a motivated and experienced professional with a proven track record in client success and B2B sales? Do you thrive in a dynamic and fast-paced environment where no two days are the same? If so, we want to hear from you
About the RoleAs a Client Success Manager at Callbox Inc, you will play a pivotal role in ensuring the success of our programs by overseeing team performance, maintaining client relationships, and fostering positive interactions. Your expertise will be essential in delivering tailored solutions to clients worldwide.
Key Responsibilities- Oversee team performance, ensuring work efficiency and diligently tracking program status.
- Represent the company during programs, actively engaging with clients, and providing comprehensive reports on every aspect of the program.
- Maintain and strengthen relationships with assigned clients through consistent and proactive customer contact.
- Regularly update clients on program status and promptly address any immediate concerns during programs.
- Minimize client attrition by skillfully renewing service contracts.
- Identify potential client concerns and proactively resolve them to enhance overall satisfaction.
- Upsell clients on additional products and services offered by the company to maximize value.
- Ensure that client Key Performance Indicators (KPIs) are met within the specified time frame agreed upon in the contract.
- Keep the Senior Client Success Manager/Operations Manager informed of any changes or feedback coming from the client.
- Report directly to the Senior Client Success Manager/Operations Manager; in the absence of the Senior Manager, report directly to the CEO.
- Undertake additional tasks assigned by the Senior Manager or the CEO.
We offer a dynamic and supportive work environment, opportunities for growth and development, and a competitive compensation package. If you are a results-driven and customer-focused professional who is passionate about delivering exceptional results, we encourage you to apply for this exciting opportunity.
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