Senior Operations Manager
4 weeks ago
We are seeking a highly skilled Senior Operations Manager to lead our client training programs and ensure the smooth integration of agents into our operations. The ideal candidate will have a strong background in call center operations and training, with a minimum of 4-7 years of experience.
Key Responsibilities- Design and deliver high-quality client training programs that meet the Company's training methodology and onboarding requirements.
- Facilitate training approach alignment and adherence to the Company's playbook requirements.
- Supervise new hires through training courses and A-Bay, ensuring a smooth transition into operations.
- Administer training surveys to measure and report on training effectiveness.
- Assess training needs and learning styles to optimize training programs.
- Minimum of 4-7 years of experience in call center operations and/or prior experience in customer service and training.
- BPO/call center experience preferred.
We offer a dynamic and challenging work environment, with opportunities for professional growth and development. If you are a motivated and experienced operations professional looking for a new challenge, we encourage you to apply.
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Senior Operations Manager
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Senior Business Operations Manager
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Senior BPO Operations Manager
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BPO Senior Operations Manager
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Senior Property Manager
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Senior Market Operations Specialist
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Senior Customer Service Operations Manager
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Retail Operations Manager
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Senior Operations Manager
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Senior Operations Manager for Tech BPO
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Senior Operations Manager for Tech BPO
4 weeks ago
Davao City, Davao, Philippines Solid Mark Manpower Services Inc. Full timeJob SummaryWe are seeking a highly skilled and experienced Team Manager for Tech BPO Operations to join our team at Solid Mark Manpower Services Inc.The successful candidate will be responsible for leading a team of professionals in delivering high-quality technical business process outsourcing services to our clients.Key Responsibilities:Lead and manage a...
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Senior Operations Manager
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Operations Director
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Financial Operations Specialist
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Fleet Operations Manager
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Logistics Operations Manager
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Davao City, Davao, Philippines Toplis Solutions Inc. - Davao Branch Full timeJob Title: Logistics Operations ManagerWe are seeking a highly skilled Logistics Operations Manager to join our team at Toplis Solutions Inc. - Davao Branch.About the Role:The Logistics Operations Manager will be responsible for overseeing the day-to-day operations of the trucking department, ensuring efficient and timely transportation of goods. This role...
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Store Operations Manager
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Restaurant Operations Manager
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