Senior Operations Manager

4 weeks ago


Davao City, Davao, Philippines Manpower Core Group Inc. Full time
Job Summary

We are seeking a highly skilled Senior Operations Manager to lead our client training programs and ensure the smooth integration of agents into our operations. The ideal candidate will have a strong background in call center operations and training, with a minimum of 4-7 years of experience.

Key Responsibilities
  • Design and deliver high-quality client training programs that meet the Company's training methodology and onboarding requirements.
  • Facilitate training approach alignment and adherence to the Company's playbook requirements.
  • Supervise new hires through training courses and A-Bay, ensuring a smooth transition into operations.
  • Administer training surveys to measure and report on training effectiveness.
  • Assess training needs and learning styles to optimize training programs.
Requirements
  • Minimum of 4-7 years of experience in call center operations and/or prior experience in customer service and training.
  • BPO/call center experience preferred.
What We Offer

We offer a dynamic and challenging work environment, with opportunities for professional growth and development. If you are a motivated and experienced operations professional looking for a new challenge, we encourage you to apply.



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