Client Success Professional

4 weeks ago


Davao City, Davao, Philippines Callbox Inc Full time
Client Success Manager

Callbox Inc is seeking an experienced and motivated Client Success Manager to join our team. As a key player in our B2B marketing industry, we deliver tailored solutions to clients worldwide.

Key Responsibilities:
  • Oversee team performance, ensuring work efficiency and tracking program status.
  • Represent the company during programs, engaging with clients and providing comprehensive reports.
  • Maintain and strengthen relationships with assigned clients through proactive customer contact.
  • Update clients on program status and address immediate concerns during programs.
  • Minimize client attrition by renewing service contracts.
  • Identify and resolve potential client concerns to enhance overall satisfaction.
  • Upsell clients on additional products and services to maximize value.
  • Ensure client Key Performance Indicators (KPIs) are met within the specified time frame.
  • Keep the Senior Client Success Manager/Operations Manager informed of changes or feedback from clients.
  • Report directly to the Senior Manager or CEO as assigned.

Requirements: Proven track record in client success and B2B sales, dynamic and leading player in the B2B marketing industry, and ability to foster positive interactions.



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