Career Growth Advocate

15 hours ago

Bacoor, Calabarzon, Philippines beBeeGrowth Full time ₱800,000 - ₱1,200,000
Customer Success Position Overview

This role is ideal for an individual who can drive client satisfaction and growth by providing excellent customer support.

Job Responsibilities
  1. Client Onboarding:
  • Lead the team to prepare for client meetings, ensuring all necessary data is prepared.
  • Review client requirements and manage any clarification issues.
  • Ensure relevant customer information is organized for kick-off.
  • Categorize and classify customers based on their needs.
  • Manage expectations and create project plans with clients.
Success Management:
  • Coordinate internal teams to ensure seamless service delivery.
  • Regularly review client progress and identify potential issues.
  • Conduct health checks and follow-ups with clients.
  • Identify and manage risks and apply corrective actions.
  • Track project targets and milestones.
  • Identify business growth opportunities and suggest additional services.
  • Provide training for VAs supporting clients if knowledge gaps are identified.
  • Organize surveys and health check meetings with clients.
  • Handle client complaints and lead the team to resolve issues.
  • Manage holiday greetings, promotions, and communications for clients.
  • Identify future re-opening opportunities at contract end.
  • Ensure smooth transitions to replacement VAs in case of resignations.
  • Manage escalation paths for critical client issues.
Support and Client Requests:
  • Address new customer requirements or additional support requests.
  • Coordinate new service requests and provide additional VAs as needed.
  • Manage upskilling requests for VAs.
  • Coordinate changes in schedule or hours as requested by clients.

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