Help Desk Specialist

1 week ago

Barcelona, Philippines beBeeTechnical Full time ₱45,000 - ₱83,000
Job Overview:

As a key member of our support team, you will play a critical role in resolving customer issues and ensuring timely updates.

This position requires a strong understanding of technical concepts such as SQL, Linux, and networking, as well as the ability to collaborate effectively with clients to deliver high-quality outcomes.

Responsibilities include troubleshooting complex technical issues, providing after-hours support when required, and working closely with clients to understand their needs and provide tailored solutions.

  • Support customers through phone, email, or chat channels, responding to their queries and concerns in a timely and professional manner.
  • Troubleshoot technical issues related to SQL, Linux, and networking, using your analytical skills to identify root causes and implement effective solutions.
  • Collaborate with clients to deliver high-quality support services, working closely with them to understand their needs and develop customized solutions.

Key Skills and Qualifications:

  • 4+ years of experience in a support role, preferably in a production environment.
  • Strong knowledge of SQL, Linux, and networking concepts, including database administration and network security.
  • Excellent communication and problem-solving skills, with the ability to work effectively in a fast-paced environment.
  • Ability to work independently and as part of a team, with a strong focus on delivering high-quality results.

Benefits:

  • Fully remote work option
  • Competitive salary and benefits package
  • Ongoing training and development opportunities

What We're Looking For:

We are seeking a highly skilled and motivated individual who is passionate about delivering exceptional support services. If you have a strong background in technical support, excellent communication skills, and a passion for problem-solving, we encourage you to apply for this exciting opportunity.

  • Help Desk Specialist

    1 week ago

    Barcelona, Philippines beBeeCustomerCentric Full time ₱1,184,400 - ₱1,698,720

    Technical Support Specialist This is a dynamic role where you will be addressing customer inquiries and resolving complaints related to products and services. You will be required to collaborate with teams to deliver exceptional customer service in a timely and professional manner.

  • App Commercial Desk Team Lead

    1 week ago

    Barcelona, Philippines beBeepeoplemanager Full time ₱2,892,019 - ₱4,203,010

    Atlassian's Distributed Work EnvironmentThis is a people management role in our revenue operations organization. As the EDO Manager, Global App Commercial Desk, you will report to the Sr. Manager, EDO APAC. You will lead a team of App Commercial Desk Specialists across 3 timezones, supporting the high-touch enterprise sales teams and external marketplace...

  • Help Desk Specialist

    1 week ago

    Barcelona, Philippines beBeeCustomer Full time ₱900,000 - ₱1,200,000

    Job Title: Customer Service RepresentativeJob Description:We are seeking a skilled and personable individual to join our team as a Care Professional. As a key member, you will handle general inbound phone inquiries, assisting customers with order placements and answering basic questions related to products and services.Key Responsibilities:Answer inbound...

  • Help Desk Associate

    1 week ago

    Barcelona, Philippines beBeeTechnical Full time ₱250,000 - ₱450,000

    Technical Support SpecialistThis role involves providing technical assistance for a commercial maritime shipping software. The ideal candidate will be able to work independently and collaboratively to research and troubleshoot issues, implement solutions, and manage client requests.

  • Help Desk Specialist

    1 week ago

    Barcelona, Philippines beBeeTechnical Full time ₱5,000,000 - ₱7,500,000

    Job OverviewWe are seeking a highly skilled IT professional to provide technical support to our organization. This remote role requires strong technical skills, excellent customer service abilities, and hands-on experience with PCs and Apple mobile devices.Key Responsibilities:Provide technical assistance to employees via phone, email, or chatAnalyze and...

  • Help Desk Specialist

    1 week ago

    Barcelona, Philippines beBeeCustomer Full time ₱750,000 - ₱1,125,000

    Job OverviewEffective customer support is paramount in maintaining a positive brand image. As a key member of our team, you will be responsible for providing top-notch service to clients across various communication channels.Identify client needs and tailor your support accordingly to ensure their expectations are met.Capitalise on opportunities to upsell...

  • Help Desk Specialist

    1 week ago

    Barcelona, Philippines beBeeCustomerService Full time $7,200 - $8,400

    We are looking for a highly skilled professional to provide exceptional customer service via email. This key role will be responsible for communicating with customers in a professional and timely manner, ensuring that their inquiries and concerns are resolved efficiently.Key Responsibilities:Communicate with customers via email, resolving their issues in a...

  • Help Desk Support Specialist

    1 week ago

    Barcelona, Philippines beBeeCustomer Full time ₱3,800,000 - ₱5,500,000

    Job OverviewA dedicated support professional is sought to deliver exceptional customer experiences.Key Responsibilities:Resolve customer inquiries and issues in a timely manner.Utilize product knowledge to efficiently resolve customer concerns.Collaborate with cross-functional teams to ensure superior customer service.Stay updated on CRM integrations and...

  • Help Desk Technical Specialist

    1 week ago

    Barcelona, Philippines beBeeNetwork Full time $68,000 - $87,000

    Network Operations Center EngineerAs a Network Operations Center Engineer, you will be the front line for alerts and requests. Your role will involve addressing issues with end-user devices, cloud technologies, and basic network troubleshooting.Resolve alerts, primarily consisting of user devices, circuit downs, temperature/water alerts, Cloud alerts, SOC...

  • Help Desk Associate

    1 week ago

    Barcelona, Philippines beBeeCustomer Full time ₱9,600 - ₱24,000

    Customer Service RoleWe are seeking a highly skilled and motivated customer service representative to join our team.The ideal candidate will have excellent communication and problem-solving skills, with the ability to work in a fast-paced environment.This is an opportunity to work with a variety of clients across different industries, including service...