Help Desk Technical Specialist

1 week ago

Barcelona, Philippines beBeeNetwork Full time $68,000 - $87,000
Network Operations Center Engineer

As a Network Operations Center Engineer, you will be the front line for alerts and requests. Your role will involve addressing issues with end-user devices, cloud technologies, and basic network troubleshooting.

  • Resolve alerts, primarily consisting of user devices, circuit downs, temperature/water alerts, Cloud alerts, SOC alerts.
  • Resolve requests, primarily consisting of scheduling after-hours maintenance, and device/new customer onboarding.
  • Communicate with vendors and customers as a point of contact; Coordinate maintenance, after-hours repair, and patch remediation.
  • Projects, as assigned by managers, for the NOC and Support teams.
  • Documentation, maintaining knowledge base, new articles, and content improvements.
  • Recommend and improve processes to drive better outcomes.

The ideal candidate has 3+ years of general IT experience primarily in server, infrastructure support, and networking/circuits, and 1+ year of NOC experience, including knowledge of ITIL-based Service Operations.

A strong diagnostics toolkit, approaches an incident with logic, conscientious of time spent on a given issue. Great communicators, able to speak at a conversational English level, passionate about delivering consistently positive experiences to our customers.

Requirements
  • Microsoft Windows Desktop & Server OS
  • General familiarity with all currently-supported versions of Windows, with an emphasis on Desktop issues
  • Cloud Products & Technologies
  • Identity Management, Authorization, and Security (Azure AD, Okta)
  • EMM/MDM tools (InTune, AirWatch)
  • Backups & Disaster Recovery
  • E-Mail Technologies
  • Networking
  • Security
  • Great communicators, able to speak at a conversational English level
Desirable Qualities
  • Experience working in an MSP/Consultancy environment
  • Experience with related tools such as OpsGenie, PageR Duty, PRTG; Scripting with PowerShell, Automate Script, and Azure Functions.
  • Strong knowledge around RMM tools such as ConnectWise Automate, SolarWinds, Nagios, CloudWatch, or Zabbix
  • Able to design monitors to look for problem conditions in customer environments.
  • Able to design scripts to address faults automatically.
  • A degree in a relevant field (Computer Science/Computer Engineering)
  • Certifications such as CompTIA A+, Server+, Network+ or similar

  • Help Desk Specialist

    1 week ago

    Barcelona, Philippines beBeeCustomerCentric Full time ₱1,184,400 - ₱1,698,720

    Technical Support Specialist This is a dynamic role where you will be addressing customer inquiries and resolving complaints related to products and services. You will be required to collaborate with teams to deliver exceptional customer service in a timely and professional manner.

  • Help Desk Associate

    1 week ago

    Barcelona, Philippines beBeeTechnical Full time ₱250,000 - ₱450,000

    Technical Support SpecialistThis role involves providing technical assistance for a commercial maritime shipping software. The ideal candidate will be able to work independently and collaboratively to research and troubleshoot issues, implement solutions, and manage client requests.

  • Help Desk Specialist

    1 week ago

    Barcelona, Philippines beBeeTechnical Full time ₱5,000,000 - ₱7,500,000

    Job OverviewWe are seeking a highly skilled IT professional to provide technical support to our organization. This remote role requires strong technical skills, excellent customer service abilities, and hands-on experience with PCs and Apple mobile devices.Key Responsibilities:Provide technical assistance to employees via phone, email, or chatAnalyze and...

  • Technical Support Specialist

    1 week ago

    Barcelona, Philippines beBeeTechnical Full time ₱1,200,000 - ₱1,500,000

    Service Desk SpecialistYour mission as a Service Desk Specialist is to provide advanced technical support and resolve escalated issues from Level 1 support.This role requires a strong technical background, excellent problem-solving skills, and a customer-focused approach. You will act as a bridge between Level 1 support and more specialized IT teams,...

  • App Commercial Desk Team Lead

    1 week ago

    Barcelona, Philippines beBeepeoplemanager Full time ₱2,892,019 - ₱4,203,010

    Atlassian's Distributed Work EnvironmentThis is a people management role in our revenue operations organization. As the EDO Manager, Global App Commercial Desk, you will report to the Sr. Manager, EDO APAC. You will lead a team of App Commercial Desk Specialists across 3 timezones, supporting the high-touch enterprise sales teams and external marketplace...

  • Technical Support Specialist

    1 week ago

    Barcelona, Philippines beBeeHelpDesk Full time ₱240,000 - ₱480,000

    Job SummaryWe are seeking a skilled IT Help Desk Technician to provide exceptional technical support to our internal teams. As the first point of contact for technology issues, you will be responsible for troubleshooting, resolving or escalating requests in a timely and professional manner.This role is critical to maintaining the stability of our IT...

  • Help Desk Specialist

    1 week ago

    Barcelona, Philippines beBeeTechnical Full time ₱45,000 - ₱83,000

    Job Overview:As a key member of our support team, you will play a critical role in resolving customer issues and ensuring timely updates.This position requires a strong understanding of technical concepts such as SQL, Linux, and networking, as well as the ability to collaborate effectively with clients to deliver high-quality outcomes.Responsibilities...

  • Remote IT Technical Support Role

    1 week ago

    Barcelona, Philippines beBeeTechnical Full time ₱450,000 - ₱600,000

    Job OpportunityThis is a full-time remote role for an IT Support Specialist. The ideal candidate will have strong technical support and troubleshooting skills, experience with desktop computers and information technology, and excellent problem-solving and communication skills.Day-to-day tasks include responding to support requests, diagnosing technical...

  • Help Desk Specialist

    1 week ago

    Barcelona, Philippines beBeeCustomer Full time ₱900,000 - ₱1,200,000

    Job Title: Customer Service RepresentativeJob Description:We are seeking a skilled and personable individual to join our team as a Care Professional. As a key member, you will handle general inbound phone inquiries, assisting customers with order placements and answering basic questions related to products and services.Key Responsibilities:Answer inbound...

  • Help Desk Specialist

    1 week ago

    Barcelona, Philippines beBeeCustomerService Full time $7,200 - $8,400

    We are looking for a highly skilled professional to provide exceptional customer service via email. This key role will be responsible for communicating with customers in a professional and timely manner, ensuring that their inquiries and concerns are resolved efficiently.Key Responsibilities:Communicate with customers via email, resolving their issues in a...