Technical Services Engineer

2 days ago

Caloocan City, National Capital Region, Philippines beBeeSupport Full time ₱2,300,000 - ₱2,900,000

Job Description

We are seeking a highly skilled Technical Support Specialist to join our team. The successful candidate will provide technical support to end-users across the organization, delivering exceptional IT service at all levels.

The ideal candidate will have hands-on experience with PCs and Apple mobile devices, proficiency in newer Windows operating systems, and excellent customer service skills.

Key Responsibilities:

  • Provide technical support for PCs, Windows operating systems, and Apple mobile devices.
  • Diagnose and resolve hardware, software, and fundamental network issues remotely.
  • Document and manage support requests through an IT Service Management platform.
  • Maintain clear and effective communication with users to facilitate prompt and efficient resolutions.
  • Provide level one triage for Virtual Desktop Infrastructure (VDI) users.
  • Educate users on best practices for secure remote access and support of user computers using Zoho Assist.
  • Troubleshoot audio and video issues encountered during video conferencing sessions.
  • Administer new user onboarding processes by adding accounts to relevant systems, including Active Directory, Microsoft 365, and Vonage.
  • Oversee user deactivation procedures by removing accounts from these platforms as necessary.
  • Provide ongoing support for Microsoft 365 and on-premises Active Directory environments.
  • Create and manage distribution groups within Office 365.
  • Add and remove user accounts in Vonage.
  • Resolve issues related to the Vonage application.
  • Manage user accounts within the Mainframe system, including additions and removals.
  • Troubleshoot Barracuda VPN installation and connection challenges.
  • Perform password resets in the Mainframe system.
  • Monitor system health and performance using Data Dog.
  • Release emails and manage permitted senders through Mimecast.
  • Address and resolve OneDrive-related issues.
  • Deliver training and support for Microsoft applications.

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