Aftersales Technical Support Engineer

2 weeks ago

Caloocan City, National Capital Region, Philippines Ian Solar Energy Corp. Full time ₱1,500,000 - ₱2,250,000 per year
  • Provide post-sale support to customers via phone, email, or chat.
  • Respond to technical inquiries and issues from customers promptly and professionally.
  • Troubleshoot technical issues related to products or services, diagnosing problems and providing solutions.
  • Document customer issues, solutions, and feedback to ensure quality and consistency in service.
  • Maintain up-to-date knowledge of product features, functions, and technical specifications.
  • Assist customers in understanding product setup, installation, and usage.
  • Provide training or guidance on product updates, upgrades, or new features.
  • Collaborate with the sales and engineering teams to address customer issues effectively.
  • Provide insights into product performance and common challenges faced by customers.

Job Type: Full-time

Pay: Php25, Php35,000.00 per month

Benefits:

  • Company events
  • Opportunities for promotion
  • Paid training
  • Pay raise
  • Promotion to permanent employee

Work Location: In person

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