
Aftersales Technical Support Engineer
4 days ago
- Provide post-sale support to customers via phone, email, or chat.
- Respond to technical inquiries and issues from customers promptly and professionally.
- Troubleshoot technical issues related to products or services, diagnosing problems and providing solutions.
- Document customer issues, solutions, and feedback to ensure quality and consistency in service.
- Maintain up-to-date knowledge of product features, functions, and technical specifications.
- Assist customers in understanding product setup, installation, and usage.
- Provide training or guidance on product updates, upgrades, or new features.
- Collaborate with the sales and engineering teams to address customer issues effectively.
- Provide insights into product performance and common challenges faced by customers.
Job Type: Full-time
Pay: Php18, Php25,000.00 per month
Benefits:
- Company events
- Opportunities for promotion
- Paid training
- Pay raise
- Promotion to permanent employee
Work Location: In person
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