Performance Analyst

6 days ago


Mandaluyong City, National Capital Region, Philippines Sutherland Full time

Digital transformation is at the core of what we do at Sutherland. We're committed to creating seamless, intuitive interactions between humans and technology.

Key Responsibilities

This role involves:

  • Monitoring and analyzing service level performance data.
  • Correlating non-adherence at the consultant level with key performance indicators.
  • Ensuring timely communication with floor supervisors to address underperformance.
  • Implementing corrective actions to enhance productivity and optimize service levels.
  • Partnering with Operations Management to drive operational excellence.
  • Publishing EOD performance analysis reports.

We're looking for someone who shares our vision for a future where technology empowers human potential.



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