Operational Performance Manager

2 days ago


Quezon City, National Capital Region, Philippines E-Solutions IT Services Full time

E-Solutions IT Services is a leading provider of IT services and solutions.

Job Requirements

We are currently seeking an experienced Operational Performance Manager to join our team.

The successful candidate will be responsible for analyzing data to identify trends and opportunities for improvement, developing and implementing process improvements, and providing analytical support to the leadership team.

  • Key Responsibilities:
  • Monitor and analyze staffing levels, call volumes, and busy lines to ensure smooth operations.
  • Develop and implement process improvements to optimize skill sets and minimize call queues.
  • Utilize WFM tools like Avaya, CMS, Genesys, Verint, etc. for managing call flow and workforce efficiency.
  • Collaborate with teams to maintain optimal service levels and improve productivity.
Working Location

If the position requires you to work overseas, please be vigilant and beware of fraud.

If you encounter an employer who has the following actions during your job search, please report it immediately:

  • withholds your ID,
  • requires you to provide a guarantee or collects property.


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