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Remote Customer Support Specialist

2 weeks ago

Cebu City, Central Visayas, Philippines beBeeCustomerService Full time ₱480,000 - ₱840,000
Customer Service Associate

We are seeking a skilled Customer Service Associate to join our team. This is an exciting opportunity to provide exceptional digital customer experiences and be part of a dynamic organization.

As a Customer Service Associate, you will be responsible for:

  • Responding to customer inquiries and concerns via email, chat, and other digital channels
  • Providing accurate and timely information to customers, addressing their needs efficiently
  • Troubleshooting and resolving complex customer issues with a positive and empathetic approach
  • Documenting all customer interactions and maintaining detailed records
  • Collaborating with cross-functional teams to enhance customer service processes and policies

Requirements:

  • Excellent written and verbal communication skills, with the ability to communicate clearly and effectively with customers
  • Strong problem-solving and critical thinking skills, with the ability to think creatively to resolve customer issues
  • Proficient in using various digital communication tools and customer service platforms
  • A genuine passion for delivering exceptional customer experiences and a commitment to continuous improvement

Benefits:

  • Competitive compensation
  • Opportunities for career development and growth
  • A supportive and inclusive work environment

Our team is passionate about creating positive customer experiences and contributing to the success of our clients. We offer a range of benefits to support your overall well-being and help you achieve your career goals.