High-Tech Support Specialist

2 weeks ago

Cebu City, Central Visayas, Philippines beBeeSupport Full time ₱6,000 - ₱8,000
Technical Support Representative - Korean-Speaking Job Opportunity

We are seeking a skilled Technical Support Representative to deliver exceptional front-line support to clients using automated test systems, robotics, or semiconductor-related equipment.

This role involves remote diagnostics, issue resolution, and collaboration with global engineering teams to maintain high levels of customer satisfaction.

The ideal candidate is technically proficient, fluent in Korean and English, and experienced in providing support for complex hardware/software systems in an enterprise or manufacturing environment.

Key Responsibilities:
  • Provide technical support to Korean-speaking clients via email, phone, or remote diagnostic tools.
  • Troubleshoot and resolve hardware, software, or system issues involving test platforms, robotics, or automation equipment.
  • Document all support cases, solutions, and escalation steps in the internal tracking system.
  • Collaborate with engineering and field service teams to resolve complex issues and escalate when necessary.
  • Ensure technical documentation, updates, and procedures are accessible in Korean when needed.
  • Assist in service coordination, spare part validation, and scheduling of on-site technical visits if required.
  • Maintain customer satisfaction by offering timely, accurate, and courteous technical assistance.
Qualifications:
  • Bachelor's degree in Electronics, Electrical, Mechanical Engineering, or a related technical discipline.
  • 2-4 years of experience in technical support, test engineering, or field service rolespreferably in semiconductor, electronics, or automation systems.
  • Professional fluency in Korean and English, both spoken and written.
  • Strong analytical and problem-solving skills, with the ability to interpret technical documentation and system logs.
  • Experience using support ticketing systems, CRM platforms, or remote diagnostics tools.
  • Familiarity with Automated Test Equipment (ATE), robotics, or embedded systems is a plus.
  • Willingness to work flexible hours or coordinate with international teams.

 

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