Remote Customer Support Specialist

2 weeks ago


Angeles City, Central Luzon, Philippines beBeeSupport Full time
Customer Service Representative

We're seeking a friendly, empathetic and resourceful individual to join our remote support team. As a customer service representative, you'll be responsible for providing kind, clear and helpful responses to customer inquiries via chat, email or phone.

About the Role:

  • Connect with customers to answer questions and resolve issues
  • Assist with product inquiries, order tracking and returns
  • Deliver high-quality service by staying up-to-date with product knowledge and support practices

What We Offer:

  • Competitive compensation package with annual performance-based increases
  • Paid time off for self-care and relaxation
  • Comprehensive health and dental insurance or a monthly health stipend
  • Holiday bonuses to show appreciation for your hard work
  • A fully remote work setup with flexible hours

Requirements:

  • Excellent English communication skills (written and spoken)
  • At least 1 year of customer service experience in e-commerce or remote support
  • Experience with platforms like Zendesk, Gorgias or Shopify (or a fast learner)
  • Patient and responsible problem-solver
  • Team player with a passion for delivering exceptional customer experiences

Work from Home Requirements:

  • Your own computer or laptop with an i5 processor or equivalent
  • A reliable internet connection with minimum 15 Mbps upload/download speed


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