Help Customers Thrive as a Support Specialist

1 day ago

Cebu City, Central Visayas, Philippines beBeeSupport Full time ₱150,000 - ₱250,000

Are you looking for a new challenge in your career? Look no further

Customer Support Specialist

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Support Specialist. As a key member of our support team, you will be responsible for providing exceptional customer service and resolving issues in a timely and efficient manner.

  • Provide timely responses to customer inquiries via phone, email, and ticketing system
  • Work with customers to identify and replicate errors and defects to ensure resolution
  • Collaborate with team members to provide resolutions to customer inquiries
  • Provide customer feedback to management through regular team meetings to ensure management keeps a pulse on customer needs and attitudes for decision making purposes
  • Identify recurring service requests found in your support specialty and offer knowledge base articles or other solutions to reduce ticket volume via deflection or overall elimination of the issue
  • Provide excellent customer service through a friendly yet empathetic tone, proactive and timely responses to maintain high customer satisfaction scores

Requirements:

  • High school diploma or equivalent required; Bachelor's Degree preferred
  • 1-2 years of customer service experience preferred
  • Basic knowledge of Microsoft Office 365 - Word, Excel, PowerPoint, Outlook
  • Demonstrate ability to learn and understand basic office software applications
  • Comfortable with technology

Benefits:

  • Medical, Dental & Vision Benefits
  • 401(k) Savings Plan & Company Match
  • Flexible Planned Paid Time Off
  • Generous Sick Leave
  • Casual Environment
  • Purpose-Driven Culture
  • Work-Life Balance
  • Passionate About Community Involvement
  • Company Paid Parental Leave
  • Company Paid Short Term Disability
  • Hybrid Work Arrangement
  • Hazard Pay

Equal Opportunity Employer:

Our company is an equal opportunity employer. We do not discriminate based on race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

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