Insurance Industry Professional

6 days ago

Manila, National Capital Region, Philippines QBE GROUP SHARED SERVICES LIMITED - PHILIPPINE BRANCH Full time
About QBE GROUP SHARED SERVICES LIMITED - PHILIPPINE BRANCH
We are a leading insurance provider dedicated to delivering innovative solutions to our customers. Our shared services model enables us to leverage best practices across the organization, ensuring seamless operations and enhanced customer experiences. As a Credit Control Specialist, you will play a critical role in maintaining the integrity of our financial systems and upholding the highest standards of customer service.

Key Responsibilities
  • Ensure all payments are made on a timely basis and are accurate to maintain the reputation of the company.
  • Take ownership of the ledger and ensure that all avenues are explored to collect any outstanding debt.
  • Analyse all credit control-related data, identifying problem areas and acting on those problems accordingly.
  • Process, allocate and notify all entities of their respective shares of collections and premiums.
  • Identify and document all unrecognised cash items that are experiencing collection difficulties to ensure early escalation.
  • Review and reconcile credit control reports and broker statements.
  • Maintain relationships with stakeholders and provide excellent customer focus.
  • Document and maintain procedures, manuals, and user guides.
  • Train new starters to ensure awareness of processes and systems.
  • Contribute to the refinement of process procedures and systems for continuous improvement.

Requirements
  • Necessary Work Experience includes:
  • Relevant experience in the field is required.

Desirable Qualifications
  • Experience in credit control in professional or financial services industry preferably with Elders Insurance or related entity.
  • Supervisory experience desirable.
  • Strong experience of credit control in a professional or financial services environment, proven success in a changing environment, and experience in a similar role, preferably in a shared service environment.
  • Experience working collaboratively with offshore partners desirable.
  • Substantial experience in underwriting administration process (Market and Commercial Insurance), and Insurance Credit Control experience in the Market Insurance Industry.
  • Some experience in fundamental credit analysis.
  • Moderate finance or accounting experience, significant experience in a credit control team, and previous experience in managing a credit control team, within an Insurance environment.
  • Experience in the Xchanging process for accounting and settlements, experience within the Insurance industry, proven success in working to deadlines and objectives, and experience in credit control.

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