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Insurance Industry Professional

1 week ago

Manila, National Capital Region, Philippines NTT DATA North America Full time
About the Role

We are seeking a skilled Collections Specialist to join our team. In this role, you will be responsible for delivering exceptional customer service to policyholders, beneficiaries, agents, and internal customers.

Key Responsibilities

  1. Provide front-line phone support to resolve questions and issues in a timely and professional manner.

  2. Ensure customer satisfaction by meeting or exceeding service standards.

  3. Communicate effectively with both internal and external customers to address concerns and provide solutions.

  4. Stay up-to-date on insurance industry knowledge and product offerings to provide accurate information to customers.

  5. Collaborate with management and team members to proactively address service issues and concerns.

Required Skills and Qualifications

  • A minimum of 1 year of experience in a professional office environment, with a strong focus on customer service.

  • Familiarity with Windows PC applications and ability to learn new software tools.

  • Attention to detail, accuracy, and accountability for work product.

  • Effective communication skills in a professional setting.

  • High school diploma or equivalent required.