Insurance Industry Professional

7 days ago


Manila, National Capital Region, Philippines NTT Data Full time

**Job Description**

In this critical role, you will play a key part in ensuring the success of our team by providing top-notch customer support.

  1. Fielding calls from diverse groups, including policyholders, beneficiaries, agents, and internal customers, and responding to their queries in a knowledgeable and friendly manner.
  2. Striving to meet service standards by effectively resolving issues and escalating concerns when necessary.

**Key Responsibilities**

Your daily tasks may include:

  • Handling an average of 75 to 100 calls per day, utilizing strong communication skills to resolve questions and issues.
  • Collaborating with management and team members to address service issues and concerns.
  • Developing and maintaining a comprehensive understanding of the insurance industry, its products, services, and processes.

**Requirements**

To succeed in this challenging role, you should possess:

  • A minimum of one year of experience in a professional/office environment, preferably with regular scheduled shifts.
  • Strong computer skills, including proficiency in Windows PC applications and ability to learn new software tools.
  • At least six months of experience in roles that demanded attention to detail, accuracy, and accountability for your work product.


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