Senior Customer Advocate Role

3 days ago

Marikina City, National Capital Region, Philippines beBeeExperience Full time ₱3,000,000 - ₱4,500,000
Customer Experience Specialist

We're seeking a skilled and empathetic Customer Experience Specialist to join our team. In this role, you will be the primary point of contact for customers, addressing their inquiries and resolving complaints in a timely and professional manner.

About the Job
  • As a Customer Experience Specialist, you will collaborate with internal and external teams to handle customer needs and provide exceptional service.

The ideal candidate will possess excellent communication skills, empathy, and a strong ability to work independently. You will also have the opportunity to work closely with other departments to ensure seamless customer interactions.

Responsibilities
  • Respond to customer inquiries via phone, email, or other communication channels in a prompt and courteous manner.
  • Resolve customer complaints in a fair and timely manner, ensuring customer satisfaction and loyalty.
  • Maintain accurate and up-to-date records of customer interactions, including issues and resolutions.
  • Collaborate with internal teams to develop and implement process improvements that enhance the overall customer experience.
  • Participate in ongoing training and development to stay updated on product and service knowledge.
  • Monitor and maintain supply inventory levels to ensure timely delivery of products and services.
  • Identify opportunities for continuous process improvement and recommend changes to management.
  • Deliver exceptional customer service, meeting or exceeding customer expectations.
Requirements
  • 2+ years of experience in customer-facing roles.
  • Excellent communication and interpersonal skills.
  • Ability to work independently and as part of a team.
  • Strong problem-solving and analytical skills.
  • Proficiency in Microsoft Office and Google Suite.
  • High school diploma or equivalent required; degree preferred.
What We Offer

At our company, we offer a competitive salary and benefits package, including medical, dental, and vision insurance. We also provide a 401(k) plan, paid time off, and opportunities for professional growth and development.

How to Apply

If you are a motivated and customer-focused individual looking for a new challenge, please submit your application, including your resume and a cover letter outlining your qualifications and experience.

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