Customer Service Advocate

1 day ago

Caloocan City, National Capital Region, Philippines beBeeService Full time A$24,000 - A$30,000
Job Overview

We are seeking a skilled Customer Service Advocate to join our team. In this role, you will be responsible for delivering exceptional customer service via email and live chat.

Main Responsibilities:
  • Manage orders, returns, refunds, shipping, and administrative updates with accuracy.
  • Provide timely resolutions to customer inquiries and concerns.
  • Cultivate customer loyalty by offering personalized solutions and recommendations.
  • Collaborate with internal teams to escalate complex issues and improve processes.
Key Requirements:
  • 5+ years of experience in customer-facing roles within an e-commerce environment.
  • Exceptional written English communication skills with ability to adapt tone across multiple brand domains.
  • Proficiency in CRM systems such as Salesforce or Zendesk.
  • Ability to work efficiently under pressure and meet performance targets.
Benefits

This role offers the opportunity to work in a dynamic and fast-paced environment, with opportunities for professional growth and development.

What We Offer
  • A competitive salary and benefits package.
  • Ongoing training and development opportunities.
  • A collaborative and supportive team environment.

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