Vendor Management Analyst, GWAM Vendor Management

The GWAM Vendor Management team acts as a trusted advisor for all stages of custody and vendor management across the institution, functioning as an extension of the North American GWAM Vendor Management team based in Boston. This client-facing team manages JH/Manulife's global custodial and vendor relationships in their role as Vendor Management Analysts. They are responsible for assisting clients and stakeholders by providing ongoing support and guidance, which includes informing clients about specific custodial and vendor service offerings, governance, assisting operational teams, and coordinating with multiple service providers. The ideal candidate will demonstrate a strong aptitude for learning, initiative, and the ability to identify opportunities for improvement. The role requires working a fixed night shift to align with North American business hours, though the candidate must also be willing to work mid/day shifts if necessary to participate in meetings or discussions with offices in Asia and Europe.

Position Responsibilities:

Reporting:

• Assist with the timely completion and creation of the Global Custody Relationship (GCR) report, if necessary.
• Facilitate the review, measurement, comparison, and tracking of vendor scorecards/performance.
• Collect, review, and create checklists for vendor Service Organization Controls (SOC) reports promptly.
• Monitor and compile important news and updates about vendors using FACTIVA.
• Ensure the timely collection of Service Level Agreement (SLA) reports.
• Update various vendor data points in ProcessUnity, the internal system for vendor information, including Dun & Bradstreet ratings, Geographic Risk ratings, vendor services, tiering, contact details, and more.
• Collect and review nightly NAV files and Operations Books promptly for specific custodians (SSB, Citi, CIBCM, and RBC IS).
• Ensure timely completion of Key Performance Indicator (KPI) reporting using Power BI for certain custodians (SSB, Citi, CIBCM, and RBC IS).
• Extract vendor data and format it into presentable reports, charts, and graphs.
• Evaluate vendor information from multiple sources and reconcile conflicts to ensure data integrity.
• Conduct and support ad hoc analyses and data collection of historical vendor information.
• Perform peer reviews and quality control functions for mid to highly complex tasks and reports.

Operational Support/Tactical:

• Offer support as needed for any oversight functions carried out by the business unit.
• Manage day-to-day relationships with various internal clients, including the front office, back office, treasury, and risk departments.
• Take part in initiatives aimed at reducing manual data collection and enhancing report automation.
• Maintain and update policy and procedure documents as necessary.
• Monitor the team's common mailbox to ensure all queries and requests are addressed promptly and accurately, ensuring its effective and proper use.
• Ensure the team's deliverables are completed on time and with accuracy.

Required Qualifications:

• Bachelor's degree in Accountancy, Banking and Finance, Financial Management, or another business-related field.
• At least 2 years of relevant experience in the financial services industry, with exposure to both front and back-office roles.
• Basic understanding of financial markets and the asset management industry.
• Experience in risk and/or control-related functions, legal matters, contract remediation, or vendor/custodian management is advantageous.
• Proficient in the MS Office suite, including Outlook, Teams, Word, and PowerPoint.
• Intermediate skills in MS Excel, such as using lookup and logical formulas and pivot tables; experience with Macros and Visual Basic for Applications (VBA) is a plus.
• Familiarity with BPMN standards and MS Visio is an advantage.
• Strong verbal and written communication skills in English.
• Excellent time management and prioritization abilities.
• Willingness to work overtime as needed.

Required Competencies:

• Capable of working independently while maintaining strong relationships with team members across different offices and regions.
• Excellent interpersonal skills, with the ability to work effectively across cultures and interact with senior-level internal and external parties.
• Strong ability to manage multiple competing tasks and priorities simultaneously.
• Meticulous attention to detail.
• Ability to clearly express ideas and propose changes.
• Strong analytical, organizational, and problem-solving skills.
• Excellent interpersonal and communication abilities.
• Proactive mindset with a strong work ethic.

When you join our team:

• We'll empower you to learn and grow the career you want.
• We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
• As part of our global team, we'll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit .

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact .

Working Arrangement

Hybrid