Vendor Relations Representative

2 days ago

Mandaluyong City, National Capital Region, Philippines ibex Full time $40,000 - $80,000 per year

The Vendor Relationship Representative supports the department by facilitating, developing and contributing to effective relationships with suppliers and vendors. Is able to work with general supervision.

Responsibilities

  • Develop and maintain positive vendor relations to ensure superior customer satisfaction
  • Receive and handle customer calls and email requests for services
  • Manage the scheduling and complete on of all services assigned by customers
  • Manage real- me inquiries while keeping track of and responding to commitments to follow up with customer/vendor inquiries
  • Identify, research and resolve customer issues using the company's web-based systems and databases
  • Source new vendors to perform required services, as needed
  • Resolve or escalate all disputes or un-satisfied service confirmations
  • Maintain open communication with Vendors in a manner that adheres to all contracts and agreed upon Scope of Work throughout the dura on of the relationship
  • Provide market intelligence feedback to maximize customer satisfaction and to ensure strategies and policies are in place to attract and retain customers
  • Provide information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in-person
  • Enter information into our database and ensure consistency and accuracy
  • Be able to educate clients on the benefits of the Lessen service offering
  • Resolve most/all client and Affiliate issues without escalation
  • Remain on the queue and address all requests
  • Provide creative solutions to meet client needs and maximize value
  • Contribute to special projects and continuous improvement initiatives, as requested by Operation's management or the client
  • Provide management with recommendations to changes in procedures, as needed

Qualifications

  • Advanced proficiencies in: Microsoft Word, Excel, PowerPoint, and Outlook
  • 3+ years work experience
  • Account Management experience a plus

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