Bilingual Customer Service Representative

4 days ago

Taguig, National Capital Region, Philippines beBeeCustomerService Full time ₱550,000 - ₱700,000

Position Summary:

We are seeking a highly skilled customer service representative to fill this key role. The ideal candidate will possess excellent communication skills in both English and Spanish, with the ability to effectively resolve customer inquiries and provide exceptional service.

About the Job:

  • This position is responsible for providing top-notch customer support via telephone, email, and chat.
  • The successful candidate will be able to communicate complex information clearly and concisely, using strong interpersonal and problem-solving skills.

Key Responsibilities:

  • Communicate effectively with customers, responding promptly to their inquiries and resolving issues in a courteous manner.
  • Collect and document relevant information from employees and clients as necessary.
  • Maintain professional composure when dealing with difficult or irate customers.

Requirements and Skills:

  • Bilingual skills in Spanish and English are essential for this role.
  • 2+ years of customer service experience preferred.
  • Proficiency in MS Office applications is required.
  • Strong multi-tasking, customer-service, and problem-solving skills are essential.

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