Spanish Bilingual

4 days ago

Taguig, National Capital Region, Philippines Tata Consultancy Services Full time ₱900,000 - ₱1,200,000 per year

Job Title: Bilingual HR Specialist

Location: Bench Tower, BGC, Taguig City

Department: Human Resources Operations

Reports To: HRSS Manager

Position Type: Full Time – Full Onsite

A Spanish Bilingual representative is typically responsible for handling employee inquiries in more than one language, whether over the phone or through chat, email, etc.

We're looking for a great Spanish bilingual customer service representative to join our team This representative will be responsible for providing excellent employee service, as well as managing a high volume of employee inquiries voice/non voice. The ideal candidate will be bilingual in English and Spanish, have excellent communication skills, and be able to work in a fast-paced environment.

Duties:

  • Understand employee needs and meet them through understanding, problem solving and follow through
  • Provide superior employee service and communication to internal and external candidates
  • Work effectively with a diverse population
  • Keeps every interaction positive
  • Communicate effectively with employees and co-workers through written and verbal mediums
  • Provides clear, concise, and accurate messages
  • Completes work and responsibilities in a timely manner
  • Resolve complaints in a prompt and courteous manner
  • Acts professionally and with respect towards employees, co-workers, and management

Responsibilities:

  • Communicate effectively with customers by telephone, email, and chat to resolve customer concerns or complaints
  • Collect information from employees, clients, as appropriate, and document it for future reference
  • Resolving customer issues
  • Maintain professional composure while dealing with difficult or irate employees
  • Develop and maintain knowledge of current process and service offerings
  • Capable of managing multiple tasks simultaneously

Requirements And Skills:

  • Bilingual skills in Spanish and English
  • 2+ years' customer service experience preferred
  • Experience in Human Resources Shared Services, HR Help Desk, HR Ticket Query Management, preferred
  • Excellent written, oral, and interpersonal communication skills in both English and Spanish
  • Proficient in the use of MS Office applications
  • Strong multi-tasking, customer-service, and problem-solving skills

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