
Spanish Bilingual Operations Manager
11 hours ago
Spanish Bilingual Operations Manager
Job DescriptionWe are seeking a seasoned Spanish Bilingual Operations Manager to lead our team of customer service representatives in BPO operations.
As a Spanish Bilingual Operations Manager, you will be responsible for overseeing the daily delivery and performance of your team.
- Supervise and motivate team members to achieve their goals.
- Ensure compliance with processes and knowledge management systems.
- Manage customer escalations and complaints efficiently.
Key Qualifications and Skills:
- Proven experience in managing teams in a BPO environment.
- Strong leadership and communication skills in both English and Spanish.
- Able to coach, mentor, and motivate team members.
- Decision-making and analytical abilities.
Requirements:
- Minimum 4 years of experience in customer service in the BPO/BPM industry.
- Bachelor's degree in any field.
- Minimum B2 Level Spanish Proficiency based on CEFR or Berlitz.
- At least 3 years of experience as a Team Leader, handling a team of Spanish-speaking agents.
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