Customer Support Representative

4 weeks ago

Taguig, National Capital Region, Philippines Amadeus Full time

Customer Support Representative - Spanish Bilingual page is loaded

Customer Support Representative - Spanish BilingualApply remote type Hybrid locations Taguig, Metro Manila time type Full time posted on Posted Yesterday time left to apply End Date: September 16, days left to apply) job requisition id R29494

Job Title

Customer Support Representative - Spanish Bilingual

Job Title:

Customer Support Representative – Spanish Bilingual

Purpose of the Role:

  • Serve as Amadeus Customer Care Management customers' first level of support via all incoming channels (phone, portal, email, etc.); for functional queries, product/product line with additional products trained as competency increases.

In this role, you will:

  • To be able to respond to customer inquiries in both Spanish and English via phone, online case and live chat.
  • Has the required technical/functional knowledge and experience in own discipline. Knowledge of the Amadeus business and how it is related to own area.
  • Works using existing procedures or guidelines and provides inputs to support/influence area decisions. Makes recommendations on new solutions and proposes improvements by analyzing different sources of information.
  • Works with a moderate level of guidance and direction from manager.
  • Respond to Amadeus customers questions concerning Amadeus Products and Solutions (functionality, application, interactions between different solution components)
  • Acknowledge, investigate and when possible recover incidents within service levels using knowledge solutions.
  • Escalate incidents outside the scope of team competencies to 3rd level resolver groups within Amadeus or to external service providers and follow-up.
  • Provide Amadeus customers with updates on the status of critical problems.
    Suggest improvements to Knowledge Solutions database.

About the ideal candidate:

  • College graduate of relevant discipline or qualifications from a college or university.
  • Must be able to write and speak in Spanish
  • Experience within a call center/help desk environment desired Travel industry experience
  • GDS experience and Helpdesk functionality essential
  • Experience working with Amadeus products is an advantage
  • Strong communication skills and strong customer service skills
  • Ability to respond positively to client requests for assistance in an often-stressful Help Desk environment.
  • Ability to relate to customers having both a wide and limited knowledge of computing and the company's products and services
  • Ability to learn and understand new products and services
  • Ability to communicate effectively at all levels both written and verbal
  • Ability to work in a team orientated environment
  • Open to handle shifting schedule if needed. Work on weekends if necessary.
  • Hybrid work setup. BGC, Taguig.

Application process

The application process is easy and fast. Create your candidate profile manually or upload your CV/Resume

Diversity & Inclusion

Amadeus aspires to be a leader in Diversity, Equity and Inclusion in the tech industry, enabling every employee to reach their full potential by fostering a culture of belonging and fair treatment, attracting the best talent from all backgrounds, andas a role model for an inclusive employee experience.

Amadeus is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to gender, race, ethnicity, sexual orientation,age, beliefs, disability or any other characteristics protected by law.

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