Customer Care Specialist

3 days ago


Cebu City, Central Visayas, Philippines beBeeCustomerCare Full time ₱800,000 - ₱1,200,000
Job Opportunity

We are seeking an experienced professional to fill the role of Assistant Manager-Customer Care Voice-Inbound.

Key Responsibilities
  • To ensure the achievement of assigned targets in alignment with Service Level Agreements (SLAs).
  • To uphold transaction quality within predefined parameters and control claim costs to minimize leakage.
  • To maintain accuracy in reserves and payments while managing the lifecycle of claims.
  • To adhere to company policies and procedures to ensure operational efficiency.
  • To manage both inbound and outbound calls, as well as other correspondence related to claims.
Requirements
  • Skillful communicator able to build rapport and facilitate effective communication for timely resolution of customer concerns.
  • Able to manage multiple tasks simultaneously while maintaining a high level of productivity.
  • Strong analytical skills to analyze data and make informed decisions.
  • Ability to work effectively in a team environment and contribute to achieving business objectives.
About Us

We are committed to delivering excellence and maintaining high standards in claims management.




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