Customer Care Leader

1 week ago

Cebu City, Central Visayas, Philippines beBeeCustomerCare Full time $35,000 - $55,000
Customer Care Leader Job Summary

We are seeking a skilled and experienced leader to join our team as a Customer Care Supervisor. In this role, you will be responsible for overseeing the daily operations of our customer care department, ensuring that all customer interactions are handled in a timely and professional manner.

Key Responsibilities:
  • Team Leadership: Supervise a team of up to 15 dedicated professionals, providing coaching, mentoring, and evaluations to ensure performance excellence.
  • Customer Service: Serve as a point of escalation for complex customer issues, utilizing advanced expertise to resolve problems and ensure customer satisfaction.
  • Operational Management: Monitor productivity reports, quality metrics, and compliance with CMS regulatory requirements, internal policies, and operational standards.
Requirements:
  • Education: Bachelor's or Associate's Degree in a related field from a four-year college or university.
  • Experience: 1-2 years of leadership/supervisory/management experience, with 6-12 months of successful experience in a high-volume grievance department supporting Medicare Part D or Medicare Advantage plans.
  • Skills: Strong coaching effectiveness, knowledge of workforce planning tools, schedule adherence, exception tracking, and real-time management.
Benefits:
  • Opportunity for Advancement: As a key member of our team, you will have opportunities for growth and development in your career.
  • Competitive Compensation: You will be compensated fairly for your skills and experience.
  • Professional Development: We offer training and development opportunities to help you succeed in your role.
Other Requirements:
  • Compliance: You must be familiar with federal, state, and local laws, rules, and regulations affecting our company.
  • Quality Assurance: You must participate in quality assurance and compliance in-services, and continuing education activities as requested by our company.

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