Customer Care Technical Specialist

2 days ago

Cebu City, Central Visayas, Philippines beBeeSupport Full time
Technical Support Analyst Role

At our organization, we are dedicated to delivering care and improving health outcomes through technology. As a key member of our team, you will play a vital role in connecting people with the care and resources they need to live healthier lives.

The work is highly rewarding, as you will directly impact the health of our clients by resolving technical issues efficiently and professionally. You will be responsible for diagnosing hardware, software, printing, and network connectivity issues, including LAN, WAN, and VPN.

  • Resolve technical issues through calls, chat, and web portal in a high-volume call center environment that operates 24/7/365
  • Diagnose hardware, software, printing, and network connectivity issues
  • Demonstrate a high level of integrity and commitment to customer satisfaction and first call resolution

Our ideal candidate will have:

  • Graduate degree in computer science or related field
  • 2+ years of experience as ServiceDesk Analyst
  • 2+ years of experience in inbound call handling
  • Excellent analytical and communication skills

By joining our team, you will become part of an organization that values inclusion, talented peers, comprehensive benefits, and career development opportunities. We strive to make a positive impact on the communities we serve and advance health optimization on a global scale.

As a valued employee, you can expect:

  • A dynamic work environment that promotes growth and learning
  • Opportunities for professional development and advancement
  • A supportive team culture that prioritizes collaboration and teamwork

Join us in making a difference in the lives of others and creating a better future for all.

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