Customer Care

23 hours ago

Cebu City, Central Visayas, Philippines CallTek Full time

Staff4Me is seeking a dedicated Customer Care representative to join our growing team. In this role, you will be vital in delivering outstanding service to our customers by assisting them with inquiries, resolving issues, and ensuring a positive overall experience. Your ability to communicate effectively and empathize will help us build lasting customer relationships.

Responsibilities
  • Provide timely and accurate responses to customer inquiries via various channels, including phone, email, and chat.
  • Assist customers in navigating our products and services, helping them make informed decisions.
  • Resolve customer complaints or issues by identifying root causes and offering effective solutions.
  • Document customer interactions in our CRM system to ensure a smooth follow-up process.
  • Gather feedback from customers to identify trends and areas for improvement in our service.
  • Collaborate with other departments to resolve complex issues and enhance the customer experience.
  • Stay informed about product updates and service changes to accurately inform customers.
  • Participate in training sessions and team meetings to improve customer care practices.
Requirements
  • High school diploma or equivalent; additional education is a plus.
  • Proven experience in customer service or a related field.
  • Exceptional communication skills, both verbal and written.
  • Strong problem-solving skills with a focus on customer satisfaction.
  • Ability to work independently and as part of a team.
  • Proficiency in using CRM software and basic computer applications.
  • Flexibility to work varied shifts, including evenings and weekends, as needed.
Benefits
  • Competitive salary and benefits package.
  • Opportunity for growth and career development.
  • Training and support to enhance technical and customer service skills.
  • Work in a dynamic and multicultural environment.
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