Customer Care

3 weeks ago

Cebu City, Central Visayas, Philippines CallTek Full time

Staff4Me is seeking a dedicated Customer Care representative to join our growing team. In this role, you will be vital in delivering outstanding service to our customers by assisting them with inquiries, resolving issues, and ensuring a positive overall experience. Your ability to communicate effectively and empathize will help us build lasting customer relationships.

Responsibilities
  • Provide timely and accurate responses to customer inquiries via various channels, including phone, email, and chat.
  • Assist customers in navigating our products and services, helping them make informed decisions.
  • Resolve customer complaints or issues by identifying root causes and offering effective solutions.
  • Document customer interactions in our CRM system to ensure a smooth follow-up process.
  • Gather feedback from customers to identify trends and areas for improvement in our service.
  • Collaborate with other departments to resolve complex issues and enhance the customer experience.
  • Stay informed about product updates and service changes to accurately inform customers.
  • Participate in training sessions and team meetings to improve customer care practices.
Requirements
  • High school diploma or equivalent; additional education is a plus.
  • Proven experience in customer service or a related field.
  • Exceptional communication skills, both verbal and written.
  • Strong problem-solving skills with a focus on customer satisfaction.
  • Ability to work independently and as part of a team.
  • Proficiency in using CRM software and basic computer applications.
  • Flexibility to work varied shifts, including evenings and weekends, as needed.
Benefits
  • Competitive salary and benefits package.
  • Opportunity for growth and career development.
  • Training and support to enhance technical and customer service skills.
  • Work in a dynamic and multicultural environment.
#J-18808-Ljbffr

  • Customer Care

    2 weeks ago

    Cebu City, Central Visayas, Philippines Staff4Me Full time

    Staff4Me is seeking a dedicated Customer Care representative to join our growing team. In this role, you will be vital in delivering outstanding service to our customers by assisting them with inquiries, resolving issues, and ensuring a positive overall experience. Your ability to communicate effectively and empathize will help us build lasting customer...

  • Customer Care Representative

    5 days ago

    Cebu City, Central Visayas, Philippines TORCH Solutions Full time ₱150,000 - ₱250,000 per year

    We areseeking a dedicated Customer Care Representative to join our team in Cebu Central Visayas. This full-time role will have you playing a vital part in providing exceptional customer service and support to our valued clients. Whether you're handling inbound inquiries, resolving issues, or providing product information, your passion for helping others will...

  • Customer Care Specialist

    2 weeks ago

    Cebu City, Central Visayas, Philippines CallTek Full time

    As a Customer Care Specialist, you will be the first point of contact for our customers, providing exceptional service and support. You will be responsible for addressing customer inquiries, resolving issues, and ensuring a positive customer experience. Your role will involve communication through various channels, including phone, email, and chat, and you...

  • Customer Care Representative

    5 days ago

    Cebu City, Central Visayas, Philippines Stark Asia Solutions Inc Full time ₱15,000 - ₱30,000 per year

    Stark Asia Solutions Inc is hiring a Full time Customer Care Representative role in Cebu City, Central Visayas. Apply now to be part of our team.Job summary:Looking for candidates available to work:Monday: EveningTuesday: EveningWednesday: EveningThursday: EveningFriday: EveningSaturday: EveningSunday: EveningWorking rights required for this roleThis is an...

  • Customer Care Representative

    3 weeks ago

    Cebu City, Central Visayas, Philippines Talent Outsourcing Channel Solutions Full time

    Join to apply for the Customer Care Representative role at Talent Outsourcing Channel Solutions"Join us and enjoy these Perks and Benefits"Competitive salary packageGovernment Mandated BenefitsPerformance Bonuses and IncentivesExciting Allowances and moreCareer growthQualificationsAt least a high school graduate (old curriculum) or senior high school...

  • Customer Care Senior Specialist

    3 weeks ago

    Cebu City, Central Visayas, Philippines Lexmark Full time

    We are seeking a dedicated and experienced Customer Care Senior Specialist to join our team. The Customer Care Senior Specialist is a customer-facing role (via phone or email or social media) responsible for managing and providing resolution to customer complaints and inquiries by collaborating with the right Lexmark team to solve problems quickly and...

  • Customer Care Associates in Cebu site

    3 weeks ago

    Cebu City, Central Visayas, Philippines Talent Outsourcing Channel Solutions Full time

    Join to apply for the Customer Care Associates in Cebu site role at Talent Outsourcing Channel Solutions.OverviewThe Customer Care Associates position is based in Cebu. This role requires effective English communication, being amenable to on-site work and shifting schedules, and meeting the qualifications listed.Qualificationsat least HS/SHS graduateat least...

  • Assistant Manager-Customer Care Voice-Claims

    3 weeks ago

    Cebu City, Central Visayas, Philippines EXL Full time

    Assistant Manager-Customer Care Voice-Claims - FNOLJoin to apply for the Assistant Manager-Customer Care Voice-Claims - FNOL role at EXLWe are seeking a Customer Service Representative to assist customers with their inquiries via calls, chat, and emails, encompassing generic queries, account/application status, and insurance-related concerns. The ideal...

  • Customer Care Specialist

    1 week ago

    Cebu City, Central Visayas, Philippines beBeeAdvocate Full time ₱300,000 - ₱401,000

    Customer Care AdvocateTransforming customer service into a personalized experience is our goal. As a key member of our team, you will play a vital role in delivering exceptional service to our customers.You will assist individuals with a wide range of critical services, including updating account information, providing plan details, and resolving issues with...

  • Customer Care Liaison

    1 week ago

    Cebu City, Central Visayas, Philippines beBeePatient Full time ₱3,600,000 - ₱5,012,000

    Patient Engagement SpecialistAs a Patient Engagement Specialist, you will play a pivotal role in ensuring patients receive seamless support and care. You will address patient inquiries and concerns with empathy and efficiency, serving as a vital connection between patients, their families, and medical professionals.This role requires a meticulous individual...