Customer Care Specialist

2 days ago

Cebu City, Central Visayas, Philippines beBeeService Full time ₱10,000 - ₱15,000

Imagine a career where you can make a real difference in people's lives, one conversation at a time.

As a Customer Service Representative, you will be the face of our company, providing exceptional support to customers who need help with their plans, subscriptions, or services. Whether it's resolving issues, answering questions, or simply listening to concerns, you will play a vital role in ensuring that our customers feel heard and valued.

Key Responsibilities:
  • Handle inbound calls: Respond to customer inquiries and resolve issues in a timely and professional manner.
  • Provide accurate assistance: Offer tailored solutions that meet each customer's unique needs and circumstances.
  • Document interactions: Accurately record all customer conversations for future reference.
  • Adhere to client policies: Maintain awareness of industry regulations and client-specific guidelines.
  • Maintain professionalism: Deliver excellent customer service in every interaction, even in challenging situations.
Qualifications:
  • High school graduate or equivalent: A minimum educational requirement for this role.
  • Strong English language skills: Both spoken and written communication must be clear and effective.
  • BPO experience beneficial: While prior experience is advantageous, fresh graduates are welcome to apply.
  • Flexibility required: Willingness to work on-site in Mactan, Cebu, and adapt to shifting schedules, including weekends and holidays.
What's in It for You:
  • Competitive salary package
  • Paid training: Specific to the assigned account, enhancing your knowledge and skills.
  • Healthcare and benefits: Comprehensive coverage for your well-being.
  • Career development opportunities: Growth potential within our organization.
  • Immediate hiring process: Fast-track your career in customer service.

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