Call Center Supervisor Leader

3 days ago


Davao City, Davao, Philippines WEANSWER CALL CENTER SERVICES Full time

We are seeking a Call Center Supervisor Leader to lead, motivate, and manage the dispatch and cold calling teams. This role involves monitoring KPIs, developing strategies to improve performance, and providing feedback and coaching to enhance team members' skills and productivity. The successful candidate will be responsible for conducting team meetings and performance reviews.

Responsibilities:
  • Lead and motivate the dispatch and cold calling teams.
  • Monitor KPIs and develop strategies to improve performance.
  • Provide feedback and coaching to enhance team members' skills and productivity.

The ideal candidate will have a minimum of 3 years of experience in dispatch management or a similar role within a BPO, logistics, or customer service environment. They must possess strong leadership skills, call center and dispatch experience, and process optimization abilities.



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