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Team Lead

3 weeks ago

Davao City, Davao, Philippines Cobden & Carter International Full time

As a key member of the Cobden & Carter International team, the Team Lead - Call Center will play a critical role in driving business success through effective management and supervision of team members.

About the Role

The primary responsibilities of this position include managing and being accountable for professional employees and/or supervisors, coordinating and supervising daily/weekly/monthly activities of team members, setting priorities for the team to ensure task completion and performance goals are met, and coordinating work activities with other supervisors, managers, departments, etc.

This role requires strong leadership and communication skills, with the ability to motivate and coach team members to achieve high levels of performance.

The ideal candidate will possess excellent organizational and time management skills, with the ability to multitask and prioritize tasks effectively.

Key Responsibilities
  • Manage and develop team members to achieve high levels of performance.
  • Coordinate and supervise daily/weekly/monthly activities of team members.
  • Set priorities for the team to ensure task completion and performance goals are met.
  • Coach and develop team members to improve performance and achieve goals.