Customer Service Experience Manager

3 days ago


Davao City, Davao, Philippines WEANSWER CALL CENTER SERVICES Full time

We are looking for a Customer Service Experience Manager to oversee the daily operations of our dispatch team and cold calling department. This role involves managing teams, tracking performance, hiring, training, and implementing operational improvements. The successful candidate will be responsible for monitoring KPIs such as call volumes, response times, and customer satisfaction scores.

Key Responsibilities:
  • Lead and motivate the dispatch and cold calling teams to achieve high efficiency and service quality.
  • Monitor KPIs and develop strategies to improve performance.
  • Provide feedback and coaching to enhance team members' skills and productivity.
  • Conduct team meetings and performance reviews.

The ideal candidate will have a minimum of 3 years of experience in dispatch management or a similar role within a BPO, logistics, or customer service environment. They must possess strong leadership skills, call center and dispatch experience, and process optimization abilities.



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