
Customer Service Team Lead
7 days ago
We're seeking a highly skilled Customer Service Team Lead to elevate our customer support teams and drive exceptional service delivery for e-commerce brands.
Main Responsibilities:- Monitor the performance of assigned agents and ensure consistent achievement of KPIs.
- Provide coaching sessions and personalized guidance to support team members' growth.
- Evaluate performance bi-annually and identify opportunities for growth, promotions, or recognition.
- A minimum of 3 years of leadership experience in customer service environments.
- A proven background in e-commerce customer service, with Shopify, BigCommerce, or Amazon experience an asset.
- Strong command of English, both written and spoken.
- Familiarity with support tools like G Suite, Zendesk, Freshdesk, Intercom, or Gorgias.
- Performance bonuses and recognition programs.
- Comprehensive health and dental insurance plans.
- Paid time off and year-end bonus.
Be a leader your team will admire. Apply today to help redefine customer service excellence.
Tech Requirements:- A personal computer with at least an i5 processor (or equivalent).
- Minimum 20 Mbps internet speed (both upload and download).
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