Customer Service Team Lead

7 days ago


Biñan, Calabarzon, Philippines beBeeCustomer Full time $50,000 - $80,000
Leadership Opportunity

We're seeking a highly skilled Customer Service Team Lead to elevate our customer support teams and drive exceptional service delivery for e-commerce brands.

Main Responsibilities:
  • Monitor the performance of assigned agents and ensure consistent achievement of KPIs.
  • Provide coaching sessions and personalized guidance to support team members' growth.
  • Evaluate performance bi-annually and identify opportunities for growth, promotions, or recognition.
Key Qualifications:
  • A minimum of 3 years of leadership experience in customer service environments.
  • A proven background in e-commerce customer service, with Shopify, BigCommerce, or Amazon experience an asset.
  • Strong command of English, both written and spoken.
  • Familiarity with support tools like G Suite, Zendesk, Freshdesk, Intercom, or Gorgias.
Why This Role?
  • Performance bonuses and recognition programs.
  • Comprehensive health and dental insurance plans.
  • Paid time off and year-end bonus.

Be a leader your team will admire. Apply today to help redefine customer service excellence.

Tech Requirements:
  • A personal computer with at least an i5 processor (or equivalent).
  • Minimum 20 Mbps internet speed (both upload and download).


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