Customer Service Specialist

1 week ago

Biñan, Calabarzon, Philippines beBeeSupport Full time ₱450,000 - ₱750,000
Customer Support Expert

We're seeking a talented Customer Support Expert to join our team. As a key member of our customer experience squad, you'll play a vital role in delivering exceptional support to our customers.


Job Overview

This is an exciting opportunity for someone who is passionate about providing top-notch customer service and support. You will be responsible for gathering information from customers, ensuring their continued success after implementing our HR product, and resolving customer tickets efficiently.


Responsibilities
  • Respond to and resolve customer tickets, calls, and queries related to the HR Platform in a timely manner
  • Assist and collaborate with the wider squad and support team to provide best practice system use and education to customers
  • Proactively analyze product functionality, understand platform logic, and test to identify user errors and root causes
  • Conduct triage of customer support issues and assign to the appropriate team or resolve where possible
  • Escalate bugs or product logic/functionality concerns as necessary, in collaboration with seniors/team leads
  • Work with customers across multiple channels (email, chat, phone) to understand organisational workflow and how the platform can support people processes
  • Use internal tools to maintain records, investigate tickets, and reference customer interactions in accordance with SLAs

Requirements
  • 1–2 years of experience in a fast-paced customer service/support environment
  • Relevant experience in a SaaS customer experience environment
  • Strong problem-solving and troubleshooting skills
  • Ability to manage competing priorities and work autonomously, seeking help when needed
  • Strong verbal and written communication skills

What We Offer

We offer a remote working environment with flexible hours, access to cutting-edge tools, and a collaborative, outcomes-driven team. You'll have the opportunity to own ESOP and access a wide range of benefits, including generous paternity leave and strong learning and development opportunities.


About Us

We're a leading provider of innovative solutions for businesses. Our mission is to make employment easier and more valuable for everyone. We celebrate diverse perspectives and experiences and invite people of all backgrounds and identities to apply for this position.

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