Remote Customer Service Representative

7 days ago

Biñan, Calabarzon, Philippines beBeeRepresentative Full time ₱100,000 - ₱120,000
Customer Service Representative Opportunity

MCI, a leading Business Process Outsourcing company, is seeking skilled and dedicated individuals to join our team as Customer Service Representatives. In this role, you will be responsible for handling inbound and outbound customer inquiries in a professional and efficient manner.

As a Customer Service Representative, you will be the face of our company and play a critical role in delivering exceptional customer experiences. Your primary responsibility will be to provide timely and accurate solutions to customers' queries and concerns, ensuring that their needs are met and exceeded.

To be successful in this role, you must possess excellent communication skills, both verbal and written, and be able to work effectively in a fast-paced environment. You should also have prior experience in a call center or customer service setting and be proficient in using computer software and technology.

Our ideal candidate will be a team player who is adaptable, flexible, and willing to learn. If you are passionate about providing outstanding customer service and have a strong desire to succeed, we encourage you to apply for this exciting opportunity.

Responsibilities:
  • Handle inbound and outbound customer inquiries via phone, email, and chat.
  • Resolve customer complaints and issues efficiently and professionally.
  • Provide accurate and timely information to customers regarding products and services.
  • Document customer interactions and feedback in a clear and concise manner.
  • Work collaboratively with internal teams to resolve complex customer issues.
Requirements:
  • Previous experience in a call center or customer service environment.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and meet deadlines.
  • Proficiency in using computer software and technology.
  • High school diploma or equivalent required.
Benefits:
  • A competitive salary and benefits package.
  • Opportunities for career growth and advancement.
  • A supportive and collaborative team environment.
  • Professional development and training opportunities.

MCI is an equal opportunity employer and welcomes applications from diverse candidates. We offer a dynamic and inclusive work environment that values diversity and promotes inclusion.

We are committed to providing our employees with the support and resources they need to succeed in their roles. Our comprehensive training program will equip you with the skills and knowledge necessary to excel as a Customer Service Representative.

If you are a motivated and enthusiastic individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.

About MCI:

MCI is a leading Business Process Outsourcing company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry.

Our team is comprised of dedicated professionals who share a passion for delivering outstanding customer experiences. We believe in creating a positive and supportive work environment that encourages collaboration, innovation, and growth.

At MCI, we are committed to making a difference in the lives of our customers and employees alike. We strive to exceed expectations and set new standards for customer service and quality.

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