Customer Service Representative

1 day ago

Iloilo City, Western Visayas, Philippines beBeeService Full time ₱180,000 - ₱250,000

Job Title:

Customer Service Representative

This position provides customer service support and resolution of routine problems regarding clients' products or services.

  • Interface with customers via inbound calls, outbound calls, or through the internet depending on client requirements.
  • Provide customer service support and resolution of routine problems regarding clients' products or services.
  • Ensure service delivered to our customers meets contractual key performance indicators ('KPIs').
  • Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer.

Candidate Requirements:

  • High school diploma with three to six months of relevant experience preferred.
  • Courteous with strong customer service orientation.
  • Strong computer navigation skills and PC knowledge.
  • Ability to effectively communicate, both written and verbally.
  • Dependable with strong attention to detail.
  • Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly.
  • Tolerance for repetitive work in a fast-paced, high production work environment.
  • Ability to work as a team member, as well as independently.
  • Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner.
  • Ability to rotate shifts, as needed.

Benefits:

  • Opportunity to grow and develop your career.
  • Competitive compensation package.
  • Comprehensive benefits program.
  • Professional development opportunities.

Other Information:

  • Has program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge.
  • Works with close supervision and clearly defined procedures.
  • Starting to demonstrate familiarity with client terminology, operating standards and procedures.
  • Starter without sustained metric performance levels.

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