Sales Assisted and Professional Account Support Specialist

7 days ago


Pasig, National Capital Region, Philippines Peak XV Full time

Responsibilities

  1. Serve as the primary point of contact on daily operations for BP (BasePromise) and CE (Certified) customer support team.
  2. Review staff performance and customer issues to identify areas for improvement.
  3. Work with the Quality Assurance Team to enhance operational efficiency and customer satisfaction.
  4. Act as an escalation point for user queries that agents are unable to resolve.

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