Technical Operations Leader

1 week ago

Pagadian, Zamboanga Peninsula, Philippines beBeeLeadership Full time $60,000 - $80,000
Senior Technical Support Team Lead

As a key member of our technical support team, you will be responsible for leading a team of technical support representatives to ensure the successful support of our user base and continuous improvement of team capabilities and performance.

The primary focus of this role is to manage and lead a team of technical support representatives as they assist tier 1 support to resolve customer issues and improve overall customer satisfaction.

Key Responsibilities:
  • Lead a team of technical support representatives to achieve team goals and objectives.
  • Manage and prioritize work assignments to meet customer needs and expectations.
  • Develop and implement process improvements to increase efficiency and effectiveness.
  • Collaborate with other teams to ensure seamless communication and resolution of complex customer issues.
  • Provide coaching and guidance to team members to enhance their skills and knowledge.
Qualifications:

Essential:

  • 2+ years experience in a technical support leadership role.
  • Strong leadership and management skills.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and manage multiple priorities.
  • Experience with CRM systems and software applications.
  • Knowledge of technical support principles and practices.

Desirable:

  • Experience in a coaching or mentoring role.
  • Knowledge of cloud-based software applications.
  • Experience with project management tools and methodologies.
Personal Attributes:
  • Action-oriented mindset.
  • Strong problem-solving and analytical skills.
  • Ability to work independently and as part of a team.
  • Excellent time management and organizational skills.
Benefits:

Turnitin offers a comprehensive benefits package that includes health care coverage, education reimbursement, competitive paid time off, and a remote-centric culture.

We also offer opportunities for professional growth and development, including training and mentorship programs.

Our mission is to ensure the integrity of global education and improve learning outcomes.

Additional Information:

Turnitin is an equal opportunity employer and welcomes applicants from diverse backgrounds.

Seniority level: Mid-Senior level.

Employment type: Full-time.

Job function: Customer Service.

Industries: Software Development.

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