Workforce Management Coordinator

HelloConnect HelloConnect is a subsidiary of HelloFresh, founded to address years of challenges faced in its own customer care. Leveraging our extensive experience in developing customer care tailored to the immediate needs of HelloFresh, our solutions are hyper-focused on serving high-growth companies. Located in Manila, Philippines, we are now making...

Overview of Job ResponsibilitiesTheWorkforce Managerproduces historical reports, interpret what they say, normalize the data, organize it, and store it. Using that history, generate and actual forecast showing volume, handle time and required staff using specific service goals. A micro-forecast (intraday) and a macro-forecast (monthly, annually, etc.) will...

About the role MKS Workforce Management Services Inc. is seeking a driven and experienced Restaurant Supervisor to join our team in Taguig City, Metro Manila. As a Restaurant Supervisor, you will play a pivotal role in ensuring the smooth and efficient operation of our busy restaurant, overseeing all aspects of customer service and team management. This...

About the role We are seeking a highly motivated and experienced Store Supervisor to join our dynamic team at MKS WORKFORCE MANAGEMENT SERVICES INC'. As a Store Supervisor, you will play a crucial role in overseeing the day-to-day operations of our retail store located in Taguig City Metro Manila. This is a full-time position that offers opportunities for...

Workforce Scheduling RoleSutherland is a digital transformation company focused on delivering exceptional experiences for both customers and employees.We are seeking an attentive and goal-oriented individual to join our team as a Workforce Scheduler. The ideal candidate will be responsible for generating schedules for assigned programs/campaigns, ensuring...

Job Descriptions:Manage the scheduling, forecasting, and real-time tracking of call center staff to ensure smooth operations and meet performance goals.Monitor daily performance and adjust schedules as needed to meet service targets (SLAs and KPIs).Work closely with operations, training, and other teams to align workforce plans with company goals.Ensure...

Job OverviewA career as a Workforce Management Manager offers the opportunity to be part of a global professional services organization, working with clients to align their HR functions with organizational plans while keeping employee experience a core consideration. You will gain cross-functional, multi-industry and globally oriented work experience, taking...

Job OverviewWe are seeking experienced professionals to join our workforce management team. The ideal candidate will have a strong background in payroll consulting and be able to manage multiple projects simultaneously.The successful candidate will be responsible for delivering high-quality services to clients, developing strong relationships with key...

About the role We are looking for an experienced Bartender to join our dynamic team at MKS Workforce Management Services Inc. in Taguig City, Metro Manila. As a Bartender, you will be responsible for creating and serving a variety of high-quality cocktails, and ensuring an exceptional customer experience. This is a full-time position, offering competitive...

Senior Workforce Management ProfessionalAre you a seasoned expert in workforce management looking for a new challenge? We have an exciting opportunity for a Senior Workforce Management Professional to join our team.About the RoleAs a Senior Workforce Management Professional, you will be responsible for providing strategic guidance and support to clients...