Support Desk Agent

4 days ago


Manila, National Capital Region, Philippines Datamatics Full time

About the Job

The Technical Support Representative at Datamatics plays a critical role in ensuring our customers receive the highest level of technical support and service. This involves resolving technical issues, developing strong relationships with customers, and continuously improving helpdesk processes to drive business success.

Main Responsibilities:

  • Providing proactive technical support to customers via phone, email, or chat.
  • Resolving technical issues promptly and professionally, minimizing downtime and disruptions.
  • Collaborating with internal teams to develop and implement effective solutions.
  • Staying up-to-date with industry trends and best practices to maintain a competitive edge.

Requirements

  • Experience working in a fast-paced, dynamic environment.
  • Ability to think critically and solve complex problems.
  • Excellent written and verbal communication skills.
  • Proficiency in using various software tools and platforms.

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