Operations Support Professional

3 days ago

Makati City, National Capital Region, Philippines beBeeDistribution Full time ₱800,000 - ₱1,200,000
Job Description:

As a Distribution Operations Support Specialist, you will play a crucial role in ensuring the efficient handling of internal and guest inquiries. This includes executing essential operational tasks, such as mailbox management, hotel and OTA audits, test bookings, processing BPG claims, and sampling hotel promotions.

This role requires strong analytical and decision-making skills, with the ability to work independently in a fast-paced environment. You will be responsible for monitoring and enforcing hotel compliance with IHG's Internet Distribution Standards, managing and responding to emails in key mailboxes, and ensuring timely follow-up for each mailbox to avoid unresolved emails.

Additionally, you will conduct audits and test bookings by utilizing the rate shopping tool to pull reports, analyze results, and prepare insightful reports for various areas within IHG. This includes performing shopping tool and OTA audits, capturing screenshots, OTA links, and direct hotel website information to identify rate discrepancies, as well as executing test bookings on properties to ascertain the rate source and ensure accurate processing and documentation of bookings.

Key Accountabilities
  • Monitor and enforce hotel compliance with IHG's Internet Distribution Standards
  • Manage and respond to emails in key mailboxes
  • Conduct audits and test bookings using the rate shopping tool
  • Prepare reports and insights for various areas within IHG
Required Skills & Qualifications:

To succeed in this role, you will need:

  • A Bachelor's degree in Business, Operations Management, or a related field
  • 1–3 years of experience in customer service, reservations, or hotel operations
  • Familiarity with rate shopping tools and OTA platforms
  • Strong analytical and decision-making skills
  • Excellent written communication skills in English
  • Ability to work independently in a fast-paced environment
  • Proficient in Microsoft Office and comfortable working with multiple systems and platforms
Benefits:

As a Distribution Operations Support Specialist, you will have the opportunity to work with a dynamic team and develop your skills in a fast-paced environment. You will also have access to training and development programs to help you grow in your career.

In addition, you will have the chance to work on a variety of projects and initiatives that will challenge you and help you grow professionally. We offer a competitive salary and benefits package, as well as opportunities for advancement and professional growth.

Other Opportunities:

We are committed to creating a diverse and inclusive workplace culture that values and respects all employees. As a Distribution Operations Support Specialist, you will have the opportunity to contribute to this effort and make a positive impact on our organization.

Our company is dedicated to innovation and excellence, and we are constantly looking for new ways to improve and expand our services. If you are passionate about customer service and want to join a dynamic and growing team, then this could be the perfect opportunity for you.

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