IT Support Professional

3 days ago


Makati City, National Capital Region, Philippines beBeeSupport Full time ₱2,500,000 - ₱4,500,000
Service Desk Specialist

The Service Desk team acts as the primary point of contact for all clients seeking SaaS support.

Main Responsibilities:
  • Provide first-level Help Desk support, offering a single point of contact for both internal and external clients
  • Evaluate customer requests efficiently, either resolving or assigning them to second-level support when necessary
  • Track incidents and complaints, keeping clients informed about their request status and progress
  • Manage client requests throughout their life-cycle, including closure and verification
  • Compile statistics and reports for both clients and management
Required Skills and Qualifications:
  • Bachelor's degree in Computer Science/Engineering or equivalent
  • Fluent English communication skills
  • A minimum of one to two years of work experience as a Service Desk Agent or similar role
  • Able to work effectively within a team and independently
  • Strong communication and negotiation skills with proven client orientation
  • Flexible availability to work on shifts within European time zones
Key Benefits:
  • Opportunity to develop expertise in technical support
  • Collaborative work environment
  • Challenging projects to grow professionally


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