Technical Support Specialist

2 weeks ago


Makati City, National Capital Region, Philippines Hunter's Hub, Inc. Full time
Job Description:

At Hunter's Hub, Inc., we are seeking a highly skilled Technical Support Officer to join our team. As a Technical Support Officer, you will be responsible for providing top-notch technical support for our Chinabank mobile application.

Key Responsibilities:
  • Provide timely and effective technical support to customers via various channels.
  • Collaborate with technology partners, such as Backbase, and internal teams to resolve technical issues.
  • Work closely with the bank's IT group, PCCI, to ensure seamless integration and support.
  • Develop and maintain a deep understanding of our mobile application and its features.
  • Stay up-to-date with the latest technical trends and advancements in the industry.
Requirements:
  • At least 3 years of experience in technical support, with a focus on mobile applications or digital banking.
  • Strong knowledge of ticketing systems, problem management, and incident resolution processes.
  • Excellent communication, analytical, and problem-solving skills.
  • Ability to manage multiple priorities and work effectively under pressure.


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