Technical Support Specialist

1 month ago


Mandaluyong City, National Capital Region, Philippines Prime@Technology Specialists, Inc. Full time
Job Title: Technical Support Engineer

At Prime@Technology Specialists, Inc., we are seeking a highly skilled Technical Support Engineer to join our team. As a Technical Support Engineer, you will be responsible for providing top-notch technical support to our clients, ensuring their IT systems are running smoothly and efficiently.

Key Responsibilities:
  • Diagnose and troubleshoot technical issues, including account setup and network configuration
  • Ask customers targeted questions to quickly understand the root of the problem
  • Track computer system issues through to resolution, within agreed time limits
  • Provide prompt and accurate feedback to customers
  • Refer to internal database or external resources to provide accurate tech solutions
  • Ensure all issues are properly logged
  • Prioritize and manage several open issues at one time
  • Follow up with clients to ensure their IT systems are fully functional after troubleshooting
  • Prepare accurate and timely reports
  • Document technical knowledge in the form of notes and manuals
Requirements:
  • At least 6 months to 1 year experience in a technical support role
  • Willingness to be assigned anywhere in Metro Manila
Working Schedule:

Monday (8:30am to 5:30pm) to Saturday (8am to 12NN)



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