Customer Support Specialist
2 days ago
This is a customer support position that requires individuals who are friendly, empathetic and have excellent communication skills. We're looking for someone who can work independently and handle multiple conversations at once.
Key Responsibilities:- Respond to customers via chat, email or phone in a professional manner.
- Handle inquiries related to product information, order tracking, returns and account concerns.
- Use Gorgias and Shopify to manage tickets and provide fast, accurate support.
- Excellent written and spoken English communication skills.
- At least 1 year of hands-on experience with both Shopify and Gorgias.
- Comfortable working independently and handling multiple conversations at once.
- Empathetic, patient and reliable when addressing customer concerns.
- Team-oriented with a strong work ethic and attention to detail.
- Competitive pay with annual performance-based increases.
- Paid time off so you can rest and recharge.
- Health and dental insurance or a health stipend to make you feel your best.
- Holiday bonuses in appreciation of your hard work.
- Fully remote setup — work from anywhere you're comfortable.
- Opportunities to grow with us as we scale.
- Your own computer or laptop (i5 processor or equivalent preferred).
- A stable internet connection (at least 15 Mbps upload/download speed).
We're looking for thoughtful, friendly and tech-savvy individuals who love helping others and want to grow their careers in a fully remote environment.
When applying, use the application code: CS
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