A Tech-Savvy Client Engagement Specialist

2 days ago

Lipa City, Calabarzon, Philippines beBeeCustomerSuccess Full time ₱300,000 - ₱500,000
Job Title: Customer Success Associate

Job Description

We are looking for a customer success associate to strengthen our client engagement and support initiatives. This role is ideal for a tech-savvy individual with an MBA in marketing who wants to build a career in customer success.

The role involves conducting product demos, managing customer communication, supporting onboarding, and working with CRM systems to ensure client satisfaction and adoption of our solutions.

Key Responsibilities:
  • Deliver engaging product demonstrations and walkthroughs for clients.
  • Support customer onboarding and ensure smooth product adoption.
  • Act as a key communication link between us and clients, ensuring queries are resolved promptly.
  • Manage client interactions, updates, and pipelines in CRM systems.
  • Collaborate with sales and product teams to align solutions with customer needs.
  • Collect client feedback and provide insights to internal teams for product improvements.
  • Track and report on customer success metrics, adoption rates, and overall account health.
Required Skills & QualificationsEducation:
  • Bachelor's degree in a related field or equivalent experience.
Experience:
  • 6 months to 1 year of experience in customer success, client engagement, or pre-sales roles (internships considered).
Skills:
  • Strong communication and presentation skills in English.
  • Ability to confidently deliver online product demos and training sessions.
  • Familiarity with CRM systems (or similar CRM/marketing automation tools).
  • Tech-savvy, quick learner, and detail-oriented.
  • Analytical skills to understand client needs and identify opportunities for value addition.
  • Proactive, customer-focused mindset with eagerness to grow in the SaaS industry.
What We OfferBenefits:
  • Competitive salary with performance-based incentives.
Career Growth:
  • Opportunity to work with global clients and enterprise-level customer success practices.
  • Learning and career growth in customer success, SaaS products, and client relationship management.
Work Culture:
  • Flexible, remote-friendly work culture with supportive leadership.
  • Inclusive and collaborative environment that values innovation and fresh ideas.

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