Auto Glass Warranty Claims Specialist

6 days ago


Sorsogon, Bicol, Philippines beBeeClaim Full time $60,000 - $70,000
Job Title: Auto Glass Warranty Claims Specialist

We are seeking a skilled and experienced professional to manage vehicle warranty claims related to auto glass issues, including water leaks, air leaks, molding problems, and possible cracks.

Key Responsibilities:
  • Evaluate incoming warranty claims, identify relevant information, and make informed decisions in accordance with company policies.
  • Communicate directly with customers to understand their concerns, provide clear explanations, and set proper expectations regarding warranty coverage and procedures.
  • Collaborate with technicians to coordinate inspections, repairs, and follow-ups on warranty cases.
  • Analyze each claim thoroughly by reviewing job history, technician notes, photos, and customer-provided documentation to ensure fair and consistent decisions.
  • Approve or deny warranty claims based on evidence and company policies, protecting the organization's interests while maintaining professionalism and clarity.
  • Document all interactions and outcomes accurately in our CRM system for record-keeping and reporting purposes.
  • Manage escalated cases and sensitive customer situations with tact and diplomacy.
  • Provide education and guidance to customers on warranty coverage, exclusions, and procedures to ensure they have a clear understanding of their rights and responsibilities.


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